U.S. airlines reviewing ‘overbooking’ policies after United Airlines fiasco

U.S. airlines reviewing ‘overbooking’ policies after United Airlines fiasco

The severe criticism against the rough removal of a United Airlines passenger to make room on a crowded flight has prompted some American airlines to renounce the practice, while others have started offering richer incentives for giving up seats.

The issue is widely expected to be on the agenda when the Congress will hold a hearing on industry behavior in the near future. Meanwhile, the House Transportation Committee has summoned United Airlines CEO Oscar Munoz to testify at the hearing aimed at deciding what can be done to enhance passengers’ flying experience.

Earlier this week, United agreed to a settlement the dispute with 69-year-old Dr. David Dao, who was forced out of a plane in Chicago on 9th of April. However, the carrier didn’t disclose the terms of the settlement.

United also announced its decision to increase its maximum incentive to $10,000 for those who will voluntarily renounced seats on overbooked flights.

However, Delta CEO Ed Bastian defended the carrier’s policy on overselling flights. He said, “Overbooking is a valid business process. It’s not a question, in my opinion, as to whether you overbook; it's how you manage an overbook situation.”

Southwest Airlines said on Thursday it would no longer overbook flights. As per data released by the U.S. Department of Transportation, this carrier had the highest forced bumping rate among American carriers in 2016.


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